Use of the services of 4Paws Home & Pet
Sitting Agency will be deemed acceptance of
the following terms and conditions.
The Agency agrees to provide a Home and Pet
Care Service as specified below:
The Client has the option to meet the Sitter
and acceptance of the Sitter's services will
be deemed satisfaction with the suitability
and integrity of the Sitter supplied by
4Paws Home & Pet Sitting Agency.
The Agency will charge the Client for its
services quoted. The 4Paws Home & Pet
Sitting Agency fee is payable at the time of
confirming a booking. The balance due to the
sitter (Sitters Fee) is paid directly to the
sitter on the last day of the completion of
the booking. For sits 7 days and longer
please consider paying the sitter a portion
of the total amount in advance (at
commencement of the booking).
4Paws Home & Pet Sitting Agency charges
time-and-a-half during public holidays.
4Paws Home & Pet Sitting Agency establishes
communication between the Sitter and the
Client and liaises in supply of a qualified
Sitter interviewed and trained by the
Agency. The Agency accepts a small
percentage of the total fee applicable, 'the
Agency Fee', however the temporary
employment contract, entered into, is
between the Sitter and the Client.
Should 4Paws Home & Pet Sitting Agency accept
a client's deposit in advance of a booking
and the agency is subsequently unable to
fulfil the booking, then a 100%
re-imbursement without penalty, by the
Agency, to the Client will be implemented.
4Paws Home & Pet Sitting Agency, Sitter and
Client Integrity
4Paws Home & Pet Sitting Agency goes to great
lengths to source reliable, trustworthy,
pet-loving sitters to look after Client's
homes and pets.
4Paws Home & Pet Sitting Agency therefore
stresses to its Sitters NOT TO CONTACT
either potential or existing clients
directly as this would amount to a breach of
confidentiality and will most certainly lead
to relinquishment of their service with
4Paws Home & Pet Sitting Agency. Likewise,
we encourage Client's to please NOT CONTACT
the Agency's Sitters directly as the 4Paws
Home & Pet Sitting Agency would deem this
practice irresponsible and unprincipled;
under such circumstances, the Agency
reserves the right to withhold any future
supply of service.
For convenience and peace-of-mind, should an
existing Client wish to use the service of a
previous Sitter then Clients are encouraged
to contact 4Paws Home & Pet Sitting Agency
directly. Some Sitters are more in demand
than others and 4Paws Home & Pet Sitting
Agency will be aware of their future
availability.
The Client is responsible
for:
The Sitter Fee and any traveling
expenses/fares incurred by the Sitter if
applicable and agreed with the client.
4Paws Home & Pet Sitting Agency takes great
care in selecting responsible and suitable
Sitters. However, 4Paws Home & Pet Sitting
Agency can accept no responsibility
whatsoever for any acts or omissions of any
Sitter or for any loss or damage caused or
contributed to by the Sitter, to property,
pets or any other item or person, howsoever
caused. Should the Sitter be taken ill or
injured or for any reason not be able to
complete the contract, 4Paws Home & Pet
Sitting Agency will use its best endeavours
to make alternative arrangements. Your pets
will never be neglected.
In the event of cancellations which are
notified to us in writing, earlier than 48
hours prior to the start of the booking
period, the fee will be refunded in full.
Cancellations made after this will result in
the total booking fee being forfeited.
The Sitter may not:
Leave the house except in an emergency for
more than one hour after dark.
Have overnight visitors or more than one
daytime visitor at a time. If the Client
gives permission for visitors then it will
be deemed the responsibility of the Client
should anything go wrong.
Drink the Client's alcoholic beverages
without their permission.
The Sitter is not responsible for any loss or
damage to the Client's property, howsoever
caused.
Emergencies
In the event of an emergency arising, the
Sitter will use his/her discretion and will
contact the Agency forthwith where an
informed decision will be made and where
necessary Clients will be contacted for
further instruction.
NOTES
Staff & Neighbours: Over the last 15 years,
4Paws Home & Pet Sitting Agency has
experienced some interesting feedback
regarding Client's personal staff and
neighbours. 4Paws Home & Pet Sitting Agency
are fully aware of the impact neighbours'
observations and domestic staff feedback may
have on a Client's perception of the service
rendered by the Sitter. 4Paws Home & Pet
Sitting Agency will always consider negative
'hear-say' comments by neighbours and
domestic staff with regards to services
provided but we are also completely aware of
misinformation and 'over-zealous' comment.
Insurance: If the Client's car is to be used
by the Sitter, insurance cover must be in
force. The Client is responsible for
checking that the Sitter's driving licence
is valid and for informing insurers of their
departure and the presence of the Sitter in
the house.
Sitters are responsible: for their own public
liability insurance.
Cleaning: The house will be maintained to a
normal standard but Clients are respectfully
asked to note that Sitters are not cleaners.
Dates: The client should inform 4Paws Home &
Pet Sitting Agency of any changes or
extension in booking dates, to avoid
inconvenience to other Clients.
Payment: Invoices unpaid by the due date can
render the booking liable to cancellation
without notice, and without liability on the
part of 4Paws Home & Pet Sitting Agency.
SECURITY
Due to the nature of uncontrollable crime in
South Africa, neither the client nor sitter
shall be held responsible for any loss, to
the client or the Sitter or to 4Paws Home &
Pet Sitting Agency by means of physical,
material, personal or otherwise loss,
howsoever caused, during the period booked
with 4Paws Home & Pet Sitting Agency. The
client will remain responsible to fulfill
his or her responsibility to the fees agreed
upon with 4Paws Home & Pet Sitting Agency.
Sitters are expected to liaise with the
Client's security company while visiting a
Client's premises. It is considered normal
practice to entrust your security alarm code
with your Sitter. It is the Client's
responsibility to decide whether or not to
reset an alarm password after the sitter has
completed the booking.
